Salesforce and its ecosystem offer technologies and services to the nonprofit sector that are broad, complex, and ever-evolving. Because of this, often organizations lack the internal knowledge and perspective to make informed decisions about whether and how Salesforce can best meet their needs. In other cases, organizations have the knowledge and experience but don’t have enough internal capacity to devote to these decision processes.
Watt Hamlett, principal and founder of Watt Hamlett Consulting, is an independent advisor to nonprofits that are considering a move to Salesforce or considering their next move with an existing Salesforce solution. Watt serves his clients as their advocate through the complex process of evaluating and making decisions around Salesforce by providing the following services:
What is the current state and desired future state of your organization’s technology needs and business processes, and how well do they map to the capabilities of Salesforce and its ecosystem?
How will a move to or expansion of Salesforce benefit your organization, what investments will you need to make, and what type of return should you expect?
What is the right mix of configuration, customization, third party apps, and integrations to best meet your needs on Salesforce? What people and process changes should you plan for?
What is the right set of steps or phases to enable you to rollout Salesforce and related technology in a way that aligns to your strategy, processes, staff capacity, timeline, and budget?
Which Salesforce implementation (SI) firms and AppExchange (ISV) solutions should you work with to achieve your desired future state with Salesforce?
How can you ensure your internal team and your chosen Salesforce implementation firm are working together effectively to achieve success with your Salesforce initiatives?
Watt Hamlett has more than 20 years of technology experience in the nonprofit sector, and has spent the past 14 years specifically focused on Salesforce for nonprofits.
Through WHC, Watt brings to his clients a highly valuable mix of nonprofit acumen, broad Salesforce platform and ecosystem experience, and an ability to engage with staff across the organization to understand processes and pain points, define success, and assess fit and readiness for Salesforce.
WHC is a unique firm within the space in that we possess a depth and breadth of Salesforce experience that is typically only found within implementation firms or at Salesforce itself, but we have no vested interest in whether or what clients buy from Salesforce, and since we do not perform implementation services, we have no vested interest in how large or small their Salesforce project ends up being.
Our only goal is that if organizations choose to adopt Salesforce for their various needs, they make the wisest use of their organization’s resources to do so and are positioned to achieve the highest degree of success on the platform.